Exporting From Your Current System

Before you can import homeowners into PorchQ, you need to export your resident list from your existing platform. Follow the instructions below for your current system.

Once you have your export file, see Homeowner Import → to format and upload it.

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Buildium

Buildium stores resident contact information under Residents in the main navigation.

1. Log in to Buildium and go to Residents
2. Use the filter dropdown to select Current residents
3. Click Export (top-right) → Export to CSV
4. In the export dialog, select at minimum:
   • First name, Last name
   • Unit address
   • Email address
   • Phone number
5. Click Download

note

Buildium exports one row per lease, not one row per person. If a unit has multiple occupants, you may get duplicate unit rows. Keep the primary contact row for each unit and remove duplicates before importing into PorchQ.

Rename columns before importing:

Buildium column	PorchQ column
Unit	unit_number
Property Address	street_address
First Name	first_name
Last Name	last_name
Email	email
Phone	phone

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HOA Express

HOA Express keeps homeowner data under Directory or Members.

1. Log in to HOA Express and go to Admin → Directory
2. Click Export Members or Download CSV
3. Select All Active Members when prompted
4. Download the file

tip

HOA Express exports include custom fields you may have added. Extra columns are ignored by PorchQ's importer, so you don't need to delete them.

Rename columns before importing:

HOA Express column	PorchQ column
Property Address	street_address
Unit / Lot	unit_number
First Name	first_name
Last Name	last_name
Primary Email	email
Mobile / Home Phone	phone

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TOPS Pro

TOPS Pro manages owner data through its Owner module.

1. Open TOPS Pro and navigate to Owner → Owner List
2. Click Reports → Owner Mailing List (or use the Export function in the toolbar)
3. Select Active Owners and choose CSV/Excel as the output format
4. Run the report and save the file

note

TOPS Pro exports may include association-level data across multiple properties. If you manage multiple associations, filter the export to one association at a time before importing into PorchQ.

Rename columns before importing:

TOPS Pro column	PorchQ column
Lot / Unit	unit_number
Situs Address	street_address
Owner First	first_name
Owner Last	last_name
Email Address	email
Phone	phone
Mailing Address	mailing_address

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PayHOA

PayHOA organizes residents under Homeowners.

1. Log in to PayHOA and go to Homeowners
2. Click Export in the top-right corner
3. Select All homeowners and choose CSV
4. Download the file

tip

PayHOA exports include payment status columns. These are not imported by PorchQ — you can leave them in the file or delete them.

Rename columns before importing:

PayHOA column	PorchQ column
Unit	unit_number
Address	street_address
First Name	first_name
Last Name	last_name
Email	email
Phone	phone

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Using a Different System?

If your current platform isn't listed above, you can still migrate to PorchQ. Most HOA software can export to CSV or Excel.

How to format your export

1. Find the export feature — Look in your current system under Residents, Members, Owners, or Directory. Common export options are labeled "Export to CSV", "Download", or "Reports".

2. Download the file — Save it as a .csv file. If your system only exports to Excel (.xlsx), open it in Excel or Google Sheets and use File → Download → CSV.

3. Rename your columns to match PorchQ's expected names:

   Your column (any name)	Rename to
   Unit, Lot, Parcel, Suite	unit_number
   Address, Street, Property Address	street_address
   First, First Name, Given Name	first_name
   Last, Last Name, Surname	last_name
   Email, Email Address	email
   Phone, Mobile, Cell	phone

4. Remove unneeded columns — Extra columns are ignored, but a cleaner file is easier to review.

5. Check for blank rows — Delete any blank rows at the top or bottom of the file.

See Homeowner Import → for the full column reference and example CSV.

tip

If you're unsure whether your export is formatted correctly, paste the first few rows into a text editor. A valid CSV looks like: 101,123 Oak St,Jane,Smith,jane@example.com