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Payments & Billing

PorchQ makes it easy to stay on top of your HOA dues and assessments.

If online payments are unavailable

Your association may still be completing Stripe bank and identity verification or may not have enabled resident payments yet. Contact your association manager; do not send banking or identity information to PorchQ support.

Making a Payment​

  1. Navigate to the Payments tab in the sidebar
  2. You'll see your Outstanding Balance and a list of open charges
  3. Click Pay now next to the charge you want to pay
  4. In the payment dialog, enter your payment details:
    • Card: Enter your credit or debit card information
    • Bank Transfer (ACH): Enter your bank account details
  5. Click Confirm payment to complete the transaction
tip

Bank transfers may take 3-5 business days to complete. Card payments are processed immediately.

Payment History​

The Payments page shows your recent payments, including:

  • Payment description
  • Date cleared
  • Amount paid
  • Payment method used (card or bank account details)

Fee Change Notifications​

If your community's assessment fees have recently changed, you'll see a notification at the top of the Payments page showing:

  • The new fee amount
  • How much it changed from the previous amount
  • When the new rate took effect

Autopay (Mobile App)​

Set up automatic payments through the PorchQ mobile app when your community has payments enabled:

  1. Open the PorchQ app on your phone
  2. Navigate to Payments
  3. Add or select your preferred payment method
  4. Enable Autopay
note

Autopay setup is currently available in the iOS app and current Android private beta builds. Web autopay is coming soon.

If you remove the payment method used for Autopay, PorchQ turns Autopay off for that account. Add a new payment method and enable Autopay again if you still want automatic payments.